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Customer Service
Ordering
Can I change my order?
As we do our best to ship all your orders within 24hrs, it may be difficult to make a change once your order has been processed. If you are at all concerned about your order, please don't hesitate to contact us and we will do our best to help you out.
Can I order an 'out-of-stock' colour?
If there is a colour you would love to order, but we don’t currently have it in stock, please feel free to send us an email, or give us a call, so that we can let you know as soon as your product becomes available again.
If the colour you are after we can no longer get for you, we will do our best to help you find an alternative you feel great about.
Can I order using any other methods?
We currently only accept payment via Paypal or bank deposit (if you are within Australia). We are always happy to help so if you really really wish to purchase a PouchMISS and cannot use Paypal, please contact us using the numbers below and you may be able to do an international bank deposit.
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Within Australia - 02 9908 5664
Outside Australia - 0011 612 9908 5664
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Pebbles Pouches
21/20 Warwick Avenue
Cammeray NSW 2062 AUSTRALIA
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Can you gift-wrap my gift for me?
All PouchMISS deliveries are already wrapped with love for you! If you wish to send it to someone and add a special message, then please just send us a message once you have gone through the checkout process and we can certainly accommodate.
Can I get the gift delivered to a different address?
If you would like your order to be sent to a recipient other than yourself, please just add those details into the section 'Delivery Address'.
Pricing & Payment
What payment methods do you accept?
At present we accept Paypal (where you can use your Visa, Mastercard, Bankcard) and Direct Deposit (EFT) within Australia.
You can use our secure online ordering page and checkout if you wish to pay via Paypal, Visa, Mastercard or Bankcard.
Or, if you would like to use Direct Deposit (EFT) please send payment to:
Westpac Account
Account Name: Pebbles Pouches
BSB: 032 298
Account Number: 261911
Please use your name as a reference
Please note that when using Paypal you do not need to have an account to send a payment.
What is PayPal?
Paypal allows anyone from around the world with an email address to purchase products online.
It is very quick, easy and secure to set up your own PayPal account.
If you wish to set up your own PayPal account, simply go to www.paypal.com.au
Delivery
My items have arrived damaged – what do I do?
We take extreme pride in ensuring that our items are packed and sent with extreme care, but if you do receive an item you believe to be faulty, then please do not hesitate to contact us to discuss the problem.
We will do our best to swiftly address the situation on receiving and verifying the fault.
Where do you deliver and do you ship Internationally?
We deliver all over Australia and Worldwide. Just enter your address on checkout. If you need any assistance, please don't hesitate to contact us!
Privacy
We respect your privacy, and take great care to safeguard your information. Pebbles Pouches does not share customer information with other companies or individuals. We only use your contact information when it is necessary with regards an order or with your permission. All information from customers will be kept strictly confidential.
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